How can we help?

Kummute is a mobility app that brings several transport services together: Kumpool shared rides, Kumride private e-hailing, KumCharter group transport and CB Taxi cross-border trips between Johor Bahru and Singapore.

• Kumpool: shared, on-demand van rides within service zones.
• Kumride: private point-to-point rides in a sedan, MPV or van.
• KumCharter: vans, minibuses and coaches with drivers for groups and events.
• CB Taxi: licensed cross-border taxis between Johor Bahru and Singapore.

Our services currently operate in selected zones in the Klang Valley and Johor, with CB Taxi connecting Johor Bahru and Singapore. Open the app to see the live list of zones, stops and operating hours.

Operating hours vary by zone and service. In the app, go to Assistants, then Operating Hours.

Download the Kummute app, choose the service you want, set your pickup and drop-off, and follow the steps on screen to confirm.

Yes, you can schedule a ride in the app. Please be at your pickup point 5 to 10 minutes before your booking time.

Kumpool uses fixed stops shown in the app. You can pick any stop on the list, and you need to be at that stop to board.

No. Each booking has one pickup point and one drop-off point.

No. To change a stop, cancel your booking and make a new one.

No. Every passenger needs a booking in the app, and you’ll scan your ticket when boarding.

Kumpool rides are shared, so the driver can’t wait for late passengers without delaying everyone else. Please be at your stop 5 to 10 minutes early. If you miss your ride, make a new booking.

Kumpool groups passengers travelling in the same direction in real time, so the order of stops can change during your trip to serve everyone efficiently.

Yes. Each booking includes one seat per passenger, and you can sit in any empty seat.

Kumpool can’t currently carry wheelchairs, baby strollers, large luggage or large parcels. For more space, try Kumride, or KumCharter for groups.

Because rides are shared, cancellations and no-shows affect other passengers. Repeated cancellations or no-shows may lead to your account being suspended.

Your fare is shown in the app before you confirm. For Kumpool, fares are based on distance and how many passengers are travelling in the same direction. The more people share the ride, the lower the fare.

Payment is made in the Kummute app. The payment methods available for your trip, such as cards, online banking and e-wallets, are shown at checkout.

Not at the moment. All passengers pay the same fare.

Invite friends using your referral code in the app. When your friend registers and completes their first booking, you both receive a reward.

CB Taxi lets you book a licensed cross-border taxi between Johor Bahru and Singapore in the Kummute app, with a fixed fare shown before you book. Learn more about CB Taxi.

All CB Taxi trips are scheduled bookings. You can book from 7 days up to 2 hours before your pickup time. Drivers are matched to your booking from 24 hours before pickup.

The app only shows the pickup points allowed for your trip.

• Singapore taxis can pick up anywhere in Singapore and drop off anywhere. In Johor Bahru, they can only pick up at Larkin Sentral Terminal, Toppen Shopping Centre, Mid Valley Southkey and Angsana Mall.
• Malaysian taxis can pick up anywhere in Johor Bahru and drop off anywhere in Singapore. In Singapore, they can only pick up at Ban San Street Terminal, VivoCity, Century Square and Joo Koon MRT Station.

Every passenger needs a valid passport and any entry documents required, such as the SG Arrival Card or the Malaysia Digital Arrival Card. Please complete these before your trip.

Your driver will wait 15 minutes from the time they arrive at your pickup point. After that, the trip may be marked as a no-show.

Yes. You can cancel free of charge in the app up to 1 hour before your pickup time. Cancellations after that, and no-shows, are charged the full fare.

Yes. Under Singapore rules, drivers can’t carry passengers below 1.35m in height unless the seat belt rules for children are met. Add your child seat needs when you book.

KumCharter provides vans, minibuses and coaches with drivers for corporate transport, events, airport transfers and group trips. Get a quote.

Every charter is quoted for your trip, based on the vehicle, duration or itinerary, and distance. Your quote sets out any tolls, parking or overtime before you confirm.

Cancellations more than 48 hours before the charter starts may qualify for a full or partial refund, less processing fees. Cancellations within 48 hours are generally non-refundable.

Send feedback through the app, email cs@kummute.com.my, or WhatsApp us at +60 12-773 8840.

Arrival times in the app are estimates and can be affected by traffic. You can track your vehicle live in the app. If you need help, contact us through the app or WhatsApp.

Visit our Drive with us page to apply as a driver or fleet partner.

See our Terms & Conditions, Privacy Policy and Cookies Policy.