These Terms and Conditions (“Terms”) govern your access to and use of the Kummute mobile application (“Platform”), operated in Malaysia by Kumpool Sdn. Bhd. (Registration No.: 1493722P / 202201048025) (“we,” “us,” or “our”).

The Platform enables users to discover and connect with Third-Party Service Providers (as defined below) offering cross-border transport services between Malaysia and Singapore, whether from Malaysia to Singapore or from Singapore to Malaysia, performed by licensed transport providers using vehicles registered in Malaysia and holding valid cross-border permits issued by the Agensi Pengangkutan Awam Darat (APAD). We are not a transport service provider and do not own, control, or operate any vehicles. Our role is limited to providing the Platform as a technology-based marketplace that facilitates connections and transactions between passengers and service providers. Third-Party Service Providers are not our employees, agents, partners, or representatives, and they operate entirely in their own name and right. “Third-Party Service Provider(s)” refer to any independent transport operator, driver, fleet, or company that offers cross-border transport services using vehicles registered in Malaysia with valid cross border permits issued by APAD, through or connected by the Platform.

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy available at https://www.kummute.com.my/privacy-policy/. If you do not agree, you must not use the Platform.

We may update these Terms from time to time. It is your responsibility to review them periodically. Updates will take effect once posted on the Platform with an updated “Last Updated” date. Continued access to or use of the Platform after such updates constitutes your acceptance of the revised Terms.

1. Services and Role of the Platform

• The Platform provides a marketplace for passengers to discover, book, and pay for cross-border transport services offered by Third-Party Service Providers.
• We do not provide transportation services, nor do we act as an agent, employer, or partner of the Third-Party Service Providers to provide any transportation services. All transport services are rendered by the Third-Party Service Providers.

2. Account Registration

2.1              In order to use the Platform for its intended purpose, you must create an account by providing accurate, complete and up-to-date information.

2.2              You are responsible for maintaining the confidentiality of your login details and all activities under your account.

3. Fees and Charges

3.1              Payments for bookings are processed via the Platform using secure third-party payment gateways.

3.2              Accepted payment methods include credit card, debit card, bank transfer, and e-wallets. Cash payments are not accepted.

3.4              We may charge platform fees, service fees, convenience fees, transaction fees, subscription charges, dynamic fees, or any other relevant fees related to the use of the Platform. The applicable fees will be disclosed to you before confirming your booking.

3.5              We reserve the right to introduce, vary, or discontinue fees at any time, with notice provided through the Platform or other appropriate means.

4. Cancellations and Refunds

4.1              Refunds are applicable only for cancellations made more than twelve (12) hours prior to the scheduled pick-up time. Cancellations made within twelve (12) hours of the scheduled pick-up time, as well as failure to board the vehicle upon the driver’s arrival (a “no-show”), are strictly non-refundable.

4.2              If a Third-Party Service Provider cancels the booking at any time before the scheduled pick-up time, you will be entitled to a full refund of the fare paid.

• All eligible refunds will be processed back to your original method of payment within fourteen (14) days from the date the refund request is approved.
• We reserve the right to impose a reasonable administrative fee for processing cancellations made by you, which may be deducted from the refundable amount. Any such fees will be disclosed to you at the time of cancellation.

5. Platform Use

5.1              We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

5.2              You will not: (a) misuse the Platform or interfere with its operation; (b) copy, modify, adapt, reverse engineer, or create derivative works of the Platform; (c) bypass security or access controls; (d) scrape, harvest, or mine data except with our prior written consent; or (e) use the Platform for unlawful or harmful purposes.

6. Content and Intellectual Property

6.1              The Platform and all content we provide (software, text, graphics, interfaces, compilations, and trademarks) are owned by us or our licensors and protected by law.

6.2              Trademarks, logos, photos, and content of Third-Party Service Providers are owned by the respective owners. Displaying on the Platform does not grant you any rights.

6.3              If you submit reviews, ratings, or feedback, you grant us a worldwide, royalty‑free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, and display such content in connection with the Platform and our business. You represent your content is lawful and non‑infringing. We may moderate or remove content at our discretion.

7. Disclaimers

7.1              To the fullest extent permitted by law, the Platform is provided on an ‘as is’ and ‘as available’ basis, with all faults. We make no warranties, representations, or conditions of any kind, whether express, implied, or statutory, including as to merchantability, fitness for a particular purpose, satisfactory quality, title, quiet enjoyment, accuracy, non‑infringement, reliability, security, availability, uptime, or that the Platform will be error‑free, uninterrupted, free of viruses or other harmful components, or meet your requirements. Any use of the Platform is at your sole risk. Furthermore, we make no warranties as to the quality, safety, reliability, or availability of the services provided by Third-Party Service Providers.

7.2              All listings, profiles, ratings, and other references to Third-Party Service Providers on the Platform are provided for informational purposes only and do not constitute our endorsement, recommendation, verification, or guarantee. We do not control, supervise, or guarantee any aspect of any Third-Party Service Provider, including their rides, vehicles, drivers, safety practices, service quality, legality, licensing, insurance, availability, timeliness, pricing, routes, or regulatory compliance. We are not a transportation, chauffeur, or logistics service provider, and we make no representation or warranty of any kind in respect of any Third-Party Service Providers or the services performed by any of them. You acknowledge and agree that you engage with Third-Party Service Providers at your own risk. To the fullest extent permitted by law, we disclaim all liability for any damages, losses, or claims arising from or related to your use of the Platform or services provided by third-party service providers.

7.3              The Platform may rely on third-party networks, APIs, hosting providers, and payment processors to function properly and to process transactions. While we use commercially reasonable efforts to ensure secure and reliable payment processing, we do not warrant continuous, secure, or error-free access to such systems. We are not responsible for interruptions, delays, outages, data loss, or failures that are attributable to third-party providers, nor for any unauthorized access, errors, or omissions arising from their systems.

8. Liability

8.1              To the maximum extent permitted by law and except as expressly provided in these Terms, we are not responsible or liable for any acts, omissions, representations, warranties, or services of any Third-Party Service Provider. Without limitation, we will not be liable for any claims, losses, damages, liabilities, costs, or expenses arising out of or in connection with:

(a)        any ride, transport, or logistics service performed by a Third-Party Service Provider;

(b)        driver conduct, qualifications, background, or performance;

(c)        the condition, maintenance, insurance, roadworthiness, or fitness of any vehicles used by the relevant Third-Party Service Provider to perform the cross-border transport services;

(d)        scheduling, routing, availability, delays, or missed connections;

(e)        border control, immigration or customs processes, inspections, refusals of entry, or seizures;

(f)          accidents, personal injuries, death, or property damage;

(g)         loss, damage, or delay of baggage or property; or

(h)        any communications, representations, or conduct between you and any Third-Party Service Provider, whether before, during, or after a ride.

8.2              By using the Platform, you acknowledge and agree that any inquiries, complaints, disputes, insurance claims, or other claims of any kind relating to a ride or transportation service—other than payments, cancellations, and refunds processed through the Platform in accordance with these Terms—shall be made directly to, and are the sole responsibility of, the relevant Third-Party Service Provider under its own terms, policies, and applicable law. Your sole rights and remedies in relation to the provision, performance, or quality of any transportation service are against that Third-Party Service Provider and not against us.

8.3              To the fullest extent permitted by law, we exclude all liability for: (a) indirect, incidental, special, punitive, exemplary, or consequential losses; (b) loss of profits, revenue, business, contracts, opportunities, goodwill, reputation, data, or anticipated savings; (c) loss or corruption of data or interruption of business; and (d) any costs of substitute services, even if we have been advised of the possibility of such losses.

• Where liability cannot lawfully be excluded, our sole and exclusive liability to you for any claim arising out of or in connection with the Platform, these Terms, or any transaction facilitated through the Platform shall be strictly limited to a refund of the total fare actually paid by you for the specific job or booking in dispute.
• Nothing in these Terms limits liability that cannot be limited under any applicable laws in Malaysia.

9. Complaints and Support

9.1              For any matter relating to a ride or transportation service—including service quality, conduct, incidents or accidents, delays, border or immigration issues, or lost property—you must contact the applicable Third-Party Service Provider directly using the contact details provided on the Platform or provided by us upon contacting customer support. You must follow the relevant Third-Party Service Provider’s complaint and claims processes and timelines.

9.2              You may report any suspected fraud, safety risks, misuse of the Platform, or violations of these Terms to our customer support team or through the Platform’s in-app reporting tools. We may, at our discretion, acknowledge receipt of such reports, request additional information, or facilitate limited communication between Users and the relevant Third-Party Service Provider. However, we are not obliged to investigate, mediate, or resolve disputes relating to service quality, performance, or conduct, and we do not determine or apportion fault or liability between Users and Third-Party Service Providers.

9.3              Notwithstanding any provisions herein, we shall act as the first line of customer support for rides or bookings made through the Platform, as we are the platform operator that facilitates and accepts such bookings. We may, at our discretion, assist in facilitating communication or dispute resolution between Users and the relevant Third-Party Service Provider; however, such assistance is provided solely as a courtesy and goodwill measure, and shall not constitute any obligation, undertaking, or assumption of liability on our part for the actions, conduct, performance, or service outcomes of any Third-Party Service Provider.

9.4              All customer support inquiries may be directed to cs@kummute.com.my. WhatsApp support is available at +60127225409; however, this channel is not continuously monitored and should not be used for urgent matters.

10. Privacy and Data

10.1           Our collection and use of personal data are described in our Privacy Policy at https://www.kummute.com.my/privacy-policy/.

10.2           We may share limited personal data with Third-Party Service Providers solely to facilitate your connection/ride, in accordance with our Privacy Policy and applicable law.

• You consent to receive service messages and transactional communications. Marketing messages will be sent in accordance with applicable consent requirements and may be opted out as described in our Privacy Policy.

11. Changes, Suspension, and Termination

11.1           We may amend these Terms at any time. Changes are effective when posted on the Platform with an updated “Last Updated” date or when otherwise notified. Your continued use constitutes acceptance of the updated Terms.

11.2           We may modify, suspend, or discontinue any feature or the Platform at any time for business, operational, or legal reasons.

11.3           You may stop using the Platform at any time. We may suspend or terminate your access at any time with or without notice if we reasonably believe you breached these Terms, engaged in fraud or illegal conduct, or as required by law.

12. Governing Law and Dispute Resolution

12.1           These Terms are governed by the laws of Malaysia.

12.2           Before commencing proceedings, the parties will attempt to resolve disputes informally within 30 days after written notice of the dispute.

12.3           Subject to mandatory law, the parties submit to the exclusive jurisdiction of the courts of Malaysia.

13. Notices

13.1           Notices to you may be provided via the Platform, email, push notifications, or your account.

13.2           Legal notices to us must be sent to: Kumpool Sdn. Bhd. at our email: cs@kummute.com.my. WhatsApp support (+6012-773-8840) is also available, but is not monitored on a 24/7 basis. For formal legal correspondence, email shall be the primary method of communication.

13.3           (a) email—when sent unless a bounce‑back is received; (b) in‑app notice—when made available; (c) courier—upon delivery confirmation.

14. General

14.1           Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Kumpool Sdn. Bhd. regarding the Platform and supersede prior understandings.

14.2           Severability. If any provision is invalid or unenforceable, the remainder will continue in effect to the maximum extent permitted by law.

14.3           No waiver. A failure or delay by us to exercise any right, remedy, or power under these Terms does not operate as a waiver of it, nor does any single or partial exercise preclude any further exercise of the same or any other right, remedy, or power. Any waiver must be in writing and expressly state the provision being waived.

14.4           Assignment. You may not assign your rights or obligations under these Terms. We may assign or novate these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, financing arrangement or asset sale.

14.5           Force majeure. We are not liable for any delay, interruption, or failure to perform arising from events beyond our reasonable control, including acts of God; fire; flood; epidemic or pandemic; war; terrorism; civil unrest; strikes or other labor disputes; embargoes; changes in law or government action; failures or delays of utilities, telecommunications, hosting, cloud or network providers; denial-of-service or other malicious attacks; and failures of third-party platforms or services the Platform relies on. Our obligations will be suspended for the duration of the force majeure event, and we will use reasonable efforts to mitigate its effects and resume performance as soon as practicable. You acknowledge that during a force majeure event, refund processing obligations may be delayed until reasonably practicable.

15. Additional Terms

15.1           The Users acknowledge and agree to be bound by the terms and conditions set forth in Schedule 1, which shall form an integral part of and be read together with these Terms.

15.2           By accessing or using the Platform, Users acknowledge and agree that such use may be subject to additional terms, conditions, guidelines, policies, or rules (“Additional Terms”) which are hereby incorporated into these Terms by reference. These Additional Terms may include, without limitation, specific terms applicable to particular features, promotions, loyalty programs, payment services, or products made available through the Platform, or as communicated to Users by email, in-app notification, or any other reasonable means.

Last Updated: 5^th October 2025

Schedule 1

[To be updated]