These Terms and Conditions (Terms) govern your access to and use of the Kummute mobile application (Platform) operated in Singapore by Kumpool Singapore Pte. Ltd. (UEN: 202339496Z) (we, us, or our). The Platform enables users to discover and connect with third-party service providers offering cross‑border transport services originating in Singapore and traveling to Malaysia.

By creating an account, accessing, or using the Platform, you confirm that you have read and understood these Terms and our Privacy Policy and you agree to be legally bound by them. If you do not agree, do not use the Platform. We may update these Terms from time to time, and it is your responsibility to review them periodically. Changes are effective when posted on the Platform with an updated “Last Updated” date. Your continued access to or use of the Platform after any update constitutes your acceptance of the updated Terms.

1. Definitions

1.1              Platform means the Kummute mobile application and any associated websites, interfaces, tools, features, and services operated by Kumpool Singapore Pte. Ltd. that display, promote, facilitate, and link Users to Third-Party Service Providers for cross-border transport services from Singapore to Malaysia..

1.2              Third-Party Service Providers means transport operators, drivers, fleets, or companies that offer cross-border transport services and use or are linked by the Platform to connect with Users, who operate in their own name and right and are not Kumpool Singapore Pte. Ltd.’s employees, agents, partners, joint venturers, franchisees, representatives, or contractors

1.3              Users or you means individuals accessing or using the Platform to browse, request, or connect with Third-Party Service Providers.

2. Our Role; Singapore Scope and Cross‑Border Focus

2.1              Platform-only function. The Platform is a tool that enables Users to request, schedule, and connect for cross-border transport services from Singapore to Malaysia with Third-Party Service Providers. We do not provide transportation or logistics services, and no ride or transport service is provided by us. We do not own, operate, manage, control, supervise, direct, or monitor the vehicles, drivers, routes, schedules, pricing, availability, safety practices, customer service, or compliance of any Third-Party Service Provider, and we do not guarantee any aspect of their services. Any engagement you make is solely with the applicable Third-Party Service Provider under their terms.

2.2              Applicability. These Terms apply only to connections, requests, and services that (a) originate in Singapore; and (b) involve cross‑border transport from Singapore to Malaysia.

2.3              No participation in transactions. All ride arrangements, fares, charges, tips, taxes, refunds, credits, adjustments, and any other payments relating to a ride are solely between you and the applicable Third-Party Service Provider, under their terms and policies. We are not a party to, and have no responsibility for any contract, payment flow, refund, chargeback, service level, or outcome of a ride. Any inquiries, complaints, disputes, or claims relating to a ride must be directed to the relevant Third-Party Service Provider, and your sole rights and remedies are against that provider.

3. Relationship with Third-Party Service Providers

3.1              Independent service providers. Third-Party Service Providers operate independently and are not engaged by us. Nothing in these Terms creates, and we do not recognize, any employer–employee, agency, partnership, joint venture, franchise, fiduciary, contractor, or representative relationship between us and any Third-Party Service Provider.

3.2              No authority. No Third-Party Service Provider is authorized to bind us, make commitments on our behalf, or represent that they act for or on behalf of us.

4. User Accounts and Eligibility

4.1              Eligibility. You must be at least 18 years old and have the legal capacity to enter into these Terms to access or use the Platform. By using the Platform, you represent and warrant that you meet this requirement. If you access or use the Platform on behalf of another person (including making a booking for someone else), you represent and warrant that you are duly authorized to act for that person, and you accept these Terms on their behalf as well as your own.

4.2              Account security. You are responsible for your account and all activity under it. Notify us immediately of any unauthorized use.

5. Third-Party Service Providers; Cross‑Border Requirements; Payments

5.1              Provider terms. Third-Party Service Providers set their own terms of service, fares, surcharges, cancellation and refund policies, and service standards. Before proceeding with a ride, review and accept the applicable provider’s terms and policies on their respective websites or any other available channel.

5.2              Cross‑border compliance. You are responsible for complying with all immigration, customs, baggage, and regulatory requirements applicable to cross‑border travel between Singapore and Malaysia, including passport/visa validity and prohibited items. Third-Party Service Providers may refuse service or terminate a ride if legal requirements are not met.

5.3              Information accuracy. Provider profiles, licenses, ratings, vehicle details, fares, schedules, availability, and other information are provided by Third-Party Service Providers or other sources. We do not verify all information, and it may be incomplete, inaccurate, or change without notice.

5.4              Payments. Payments (including refunds and chargebacks) are processed by Third-Party Service Providers or their payment processors, unless expressly stated otherwise in the Platform. We are not a party to such payments and do not hold funds on behalf of providers unless expressly stated.

5.5              User conduct. You must comply with applicable laws and any reasonable rules and safety requirements of the relevant Third-Party Service Provider during rides.

6. Platform Use; Acceptable Use

6.1              License. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

6.2              Restrictions. You will not: (a) misuse the Platform or interfere with its operation; (b) copy, modify, adapt, reverse engineer, or create derivative works of the Platform; (c) bypass security or access controls; (d) scrape, harvest, or mine data except with our prior written consent; or (e) use the Platform for unlawful or harmful purposes.

7. Content and Intellectual Property

7.1              Our IP. The Platform and all content we provide (software, text, graphics, interfaces, compilations, and trademarks) are owned by us or our licensors and protected by law.

7.2              Provider IP. Trademarks, logos, photos, and content of Third-Party Service Providers are owned by the respective owners. Displaying on the Platform does not grant you any rights.

7.3              User content. If you submit reviews, ratings, or feedback, you grant us a worldwide, royalty‑free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, publish, and display such content in connection with the Platform and our business. You represent your content is lawful and non‑infringing. We may moderate or remove content at our discretion.

8. Disclaimers

8.1              Platform provided “as is”. To the fullest extent permitted by law, the Platform is provided on an ‘as is’ and ‘as available’ basis, with all faults. We make no warranties, representations, or conditions of any kind, whether express, implied, or statutory, including as to merchantability, fitness for a particular purpose, satisfactory quality, title, quiet enjoyment, accuracy, non‑infringement, reliability, security, availability, uptime, or that the Platform will be error‑free, uninterrupted, free of viruses or other harmful components, or meet your requirements. Any use of the Platform is at your sole risk.

8.2              No endorsement or guarantee. Listings, profiles, ratings, and other references to Third-Party Service Providers on the Platform are for information only and do not constitute our endorsement, recommendation, verification, or guarantee. We do not control or guarantee any aspect of any provider, ride, vehicle, driver, safety practices, quality, legality, licensing, insurance, availability, timeliness, pricing, route, or regulatory compliance, and we do not vet or continuously monitor them. We do not provide transportation, chauffeur, logistics, or any regulated services, and no representation or warranty is made by us regarding any provider or service.

8.3              Third‑party systems. The Platform may rely on third‑party networks, APIs, and payment processors. We do not warrant continuous, secure, or error‑free access and are not responsible for outages or data loss attributable to third parties.

9. Liability and Risk Allocation

9.1              No platform liability for provider services. To the maximum extent permitted by law, we are not responsible or liable for any acts, omissions, or services of any Third-Party Service Provider. Without limitation, we will not be liable for any claims, losses, damages, liabilities, costs, or expenses arising out of or relating to any ride or transportation service; driver conduct or qualifications; vehicle condition, maintenance, insurance, or fitness; scheduling, routing, availability, delays, or missed connections; border controls, immigration or customs processing, inspections, refusals of entry, or seizure; cancellations, no‑shows, or service failures; accidents, personal injuries, death, or property damage; lost, damaged, or delayed baggage; service descriptions, pricing, charges, or billing; or any communications or conduct between you and any Third‑Party Service Provider, whether before, during, or after a ride.

9.2              User’s sole recourse against provider. By using the Platform, you agree that any inquiries, complaints, grievances, disputes, chargebacks, refunds, insurance claims, or other claims of any kind relating to a ride or transportation service are solely between you and the applicable Third‑Party Service Provider and must be directed to that provider under their terms, policies, and applicable law. Your sole rights and remedies in relation to any ride or transportation service are against the relevant provider, and not against us.

9.3              Exclusions. To the fullest extent permitted by law, we exclude all liability for: (a) indirect, incidental, special, punitive, exemplary, or consequential losses; (b) loss of profits, revenue, business, contracts, opportunities, goodwill, reputation, data, or anticipated savings; (c) loss or corruption of data or interruption of business; and (d) any costs of substitute services, even if we have been advised of the possibility of such losses.

9.4              Cap. Where liability cannot lawfully be excluded, our total aggregate liability to you for all claims arising out of or relating to the Platform, these Terms, or any use thereof, whether in contract, tort (including negligence), strict liability, or otherwise, will not exceed the total amount you paid to us (if any) for access to or use of the Platform in the 1 month immediately preceding the event giving rise to the claim.

9.5              Mandatory law. Nothing in these Terms limits liability that cannot be limited under Singapore law.

10. Complaints and Support

10.1           Provider issues. For any matter relating to a ride or transportation service—including service quality, conduct, incidents or accidents, delays, border or immigration issues, cancellations or no‑shows, billing, fares, surcharges, refunds, credits, or lost property—you must contact the applicable Third‑Party Service Provider directly using the contact details they provide. You must follow the provider’s complaint, refund, and claims processes and timelines.

10.2           Platform support. You may report suspected fraud, safety risks, misuse of the Platform, or policy violations to [INSERT SUPPORT EMAIL] or via in‑app reporting tools. We may, at our discretion, acknowledge receipt, request additional information, or facilitate limited communication between you and a provider; however, we are not obligated to investigate, mediate, or resolve any dispute, and we do not make determinations regarding fault, liability, refunds, or compensation.

11. Fees and Charges

11.1           Free access (currently). Access to and use of the Platform is currently provided to Users at no charge. This does not affect any fares, surcharges, or other amounts payable to Third‑Party Service Providers under their terms.

11.2           Right to introduce and vary fees. We may introduce, modify, or discontinue any fees or charges for use of the Platform at any time, including per‑ride booking fees, service or convenience fees, dynamic fees, subscriptions, or in‑app purchase charges. We will provide notice of new or revised fees in the Platform or by email and indicate the effective date. Fees may apply on a per‑transaction, periodic, or usage basis and may be inclusive or exclusive of taxes as stated at the point of charge.

12. Privacy and Data

12.1           Our collection and use of personal data are described in our Privacy Policy at [INSERT PRIVACY POLICY URL].

12.2           Sharing with providers. We may share limited personal data with Third-Party Service Providers solely to facilitate your connection/ride, in accordance with our Privacy Policy and applicable law.

12.3           Communications. You consent to receive service messages and transactional communications. Marketing messages will be sent in accordance with applicable consent requirements and may be opted out as described in our Privacy Policy.

13. Changes, Suspension, and Termination

13.1           Changes to Terms. We may amend these Terms at any time. Changes are effective when posted on the Platform with an updated “Last Updated” date or when otherwise notified. Your continued use constitutes acceptance of the updated Terms.

13.2           Changes to Platform. We may modify, suspend, or discontinue any feature or the Platform at any time for business, operational, or legal reasons.

13.3           Termination. You may stop using the Platform at any time. We may suspend or terminate your access at any time with or without notice if we reasonably believe you breached these Terms, engaged in fraud or illegal conduct, or as required by law.

13.4           Survival. Sections that by their nature should survive termination will survive, including Sections 7–9, 11–12, 14–16.

14. Governing Law and Dispute Resolution

14.1           Governing law. These Terms are governed by the laws of Singapore.

14.2           Good‑faith resolution. Before commencing proceedings, the parties will attempt to resolve disputes informally within 30 days after written notice of the dispute.

14.3           Courts. Subject to mandatory law, the parties submit to the exclusive jurisdiction of the courts of Singapore.

15. Notices

15.1           Notices to you may be provided via the Platform, email, push notifications, or your account.

15.2           Legal notices to us must be sent to: Kumpool Singapore Pte. Ltd., [INSERT ADDRESS IN SINGAPORE AND EMAIL].

15.3           Deemed receipt: (a) email—when sent unless a bounce‑back is received; (b) in‑app notice—when made available; (c) courier—upon delivery confirmation.

16. General

16.1           Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Kumpool Singapore Pte. Ltd. regarding the Platform and supersede prior understandings.

16.2           Severability. If any provision is invalid or unenforceable, the remainder will continue in effect to the maximum extent permitted by law.

16.3           No waiver. A failure or delay by us to exercise any right, remedy, or power under these Terms does not operate as a waiver of it, nor does any single or partial exercise preclude any further exercise of the same or any other right, remedy, or power. Any waiver must be in writing and expressly state the provision being waived.

16.4           Assignment. You may not assign your rights or obligations under these Terms. We may assign or novate these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, financing arrangement or asset sale.

16.5           Force majeure. We are not liable for any delay, interruption, or failure to perform arising from events beyond our reasonable control, including acts of God; fire; flood; epidemic or pandemic; war; terrorism; civil unrest; strikes or other labor disputes; embargoes; changes in law or government action; failures or delays of utilities, telecommunications, hosting, cloud or network providers; denial‑of‑service or other malicious attacks; and failures of third‑party platforms or services the Platform relies on. Our obligations will be suspended for the duration of the force majeure event, and we will use reasonable efforts to mitigate its effects and resume performance as soon as practicable.

Last Updated: 27^th August 2025