These Third-Party Service Provider Terms and Conditions (Terms) govern the listing, promotion, and connection of cross-border transport services from Singapore to Malaysia by transport operators, drivers, fleets, or companies (you or Provider) via the Kummute mobile application and associated interfaces, tools, features, and services (Platform), which is operated in Singapore by Kumpool Singapore Pte. Ltd. (UEN: 202339496Z) (Kumpool, we, us, or our).

By creating or maintaining a Provider account, submitting any Provider Content, or using the Platform to list or connect for Services, you represent and warrant that you are duly authorised to bind the Provider entity, and you agree to be legally bound by these Terms and our Privacy Policy at [INSERT PRIVACY POLICY URL]. If you do not agree, do not access or use the Platform. We may update these Terms from time to time; it is your responsibility to review them periodically. Your continued access to or use of the Platform after any update constitutes your acceptance of the updated Terms.

If you access or use the Platform as a driver on behalf of, for the benefit of, or in connection with any transportation company, fleet operator, or other entity (each, a Company)—including as an employee, contractor, agent, representative, or otherwise—you represent and warrant that you are authorised to accept these Terms on behalf of the Company and to bind the Company to these Terms. Your acceptance of these Terms will constitute the Company’s acceptance, and the Company will be jointly and severally responsible and liable, together with you, for all obligations, representations, warranties, and liabilities under these Terms arising from your use of the Platform and the provision of the Services.

1. Role; Relationship; Scope

1.1          Platform-only. The Platform displays, promotes, and facilitates connections between Providers and Users for cross-border transport services originating in Singapore and travelling to Malaysia (Services). Kumpool does not provide transportation or logistics services and is not a party to any contract between you and Users.

1.2          Relationship. Providers operate in their own name and right, and are not engaged by us. Nothing in these Terms creates any employer–employee, agency, partnership, joint venture, franchise, fiduciary, contractor, or representative relationship. You have no authority to bind or represent Kumpool.

1.3          Singapore focus. These Terms apply to your use of the Platform in connection with cross-border Services originating in Singapore. You are responsible for all licensing and lawful operation in Singapore and Malaysia.

1.4          Definition of Providers. Providers means any transport operators, drivers, fleet, companies, or other parties that use the Platform to list or connect for cross-border transport services from Singapore to Malaysia.

1.5          Definition of Users. Users means individuals who access or use the Platform to discover, request, schedule, book, or otherwise connect with a Provider for cross-border transport services from Singapore to Malaysia.

2. Onboarding, Eligibility, and Compliance

2.1          Registration and accuracy. You will provide complete and accurate registration information, including legal name, entity registration, principal address, contact details, driver and vehicle details, bank/settlement details (if applicable), and all required licenses, permits, and insurance.

2.2          Verification. Kumpool may request KYC/KYB information, driver identity verification, vehicle documents, routes, and compliance evidence, and may conduct checks at any time. You will promptly provide requested information and keep all information current.

2.3          Legal compliance. You represent and warrant ongoing compliance with all applicable laws, regulations, and standards in Singapore and Malaysia in connection with the Services and your use of the Platform.

2.4          Updates. We may update these Terms from time to time. Your continued use of the Platform after any update constitutes acceptance. You are responsible for monitoring and complying with the current version.

3. Provider Content, Listings, and Conduct

3.1          Provider Content. You are solely responsible for the accuracy, completeness, and legality of all content you provide, including business information, route details, fares and surcharges (including cross-border fees, tolls, customs/immigration-related charges), cancellation/refund policies, schedules, vehicle/driver information, licenses, insurance details, logos, images, and any promotional claims (Provider Content).

3.2          Standards. Provider Content must be clear, truthful, non-misleading, and kept up to date. Mandatory notices and warnings must be included where required. Promotional claims must be lawful and substantiated.

3.3          IP rights and license. You warrant that you own or control all rights in Provider Content and that it does not infringe third-party rights. You grant Kumpool a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, adapt, translate, publish, display, distribute, index, and promote Provider Content on and in connection with the Platform and Kumpool’s marketing, for so long as your listings are available and for a reasonable archive period thereafter.

3.4          Prohibited content and activities. Where applicable, you will not list illegal services or items, misleading or fraudulent offerings, or content that infringes IP rights or promotes unsafe or non-compliant practices. You will not manipulate rankings, fabricate reviews, interfere with Platform security or operation, or list Services for which you lack required permits or insurance.

3.5          Placement and ranking. Kumpool may determine placement, ranking, sorting, and presentation of listings at its discretion, including sponsored placements. No minimum impressions, clicks, conversions, or ranking are guaranteed.

4. Services, Operations, and Customer Handling

4.1          Your contract with Users. Any engagement, ride, fare, or transaction is solely between you and the User on your terms. You will present clear terms of service, including fares, taxes, surcharges, tolls, cross-border fees, baggage limits, waiting time, cancellations, refunds, and complaint procedures, before a User confirms.

4.2          Safety and service standards. You bear full responsibility for the Services, including safety, roadworthiness, insurance, and compliance of vehicles and drivers; reasonable routes and schedules; and professional driver conduct. You will maintain lawful capacity, seatbelts, child safety requirements, and accessibility accommodations where applicable.

4.3          Cross-border requirements. You are responsible for compliance with immigration and customs rules, driver and vehicle permits, vehicle entry permits and road charges, toll and payment instruments, insurance extensions, and any authority instructions at checkpoints.

4.4          Incidents and lost property. You will maintain procedures for incidents, accidents, delays, no-shows, and lost property and will handle User inquiries promptly and lawfully.

4.5          Service levels. You will respond to User messages within 24 hours and resolve complaints in good faith within 7 calendar days.

5. Provider Responsibility for Permits, Licenses, Insurance, and Cross-Border Compliance

5.1          Full responsibility. You are solely responsible for obtaining, maintaining, and complying with all permits, licences, approvals, consents, authorisations, registrations, and exemptions (Regulatory Approvals) required to offer and perform the Services, and for ensuring that all drivers, vehicles, and operations always meet applicable legal and regulatory requirements in both Singapore and Malaysia.

5.2          Scope of compliance. Without limitation, your responsibilities include compliance with: (a) road transport, commercial vehicle, and passenger service regulations; (b) driver and vehicle licensing, vocational licensing (if applicable), road tax, inspection, and fitness standards; (c) immigration and customs laws and directives at border checkpoints (including passport/visa validity, baggage controls, and prohibited/restricted items); (d) vehicle entry permits, road charges, toll and payment instruments (including any RFID, road charge, or toll devices required); (e) health, safety, and accessibility obligations; (f) consumer protection, advertising, and pricing disclosure rules; and (g) data protection obligations relating to any personal data obtained via the Platform.

5.3          Insurance. You will, at your own cost, procure and maintain in full force for the entire period of the Services all insurances required by law and prudent industry practice, and sufficient to cover foreseeable risks arising from the Services, including at a minimum: (a) comprehensive motor insurance with cross‑border endorsements covering Singapore and Malaysia, including third‑party liability; (b) passenger liability insurance with limits appropriate to vehicle capacity and legal requirements; and (c) public liability insurance. On request, you will promptly provide certificates of insurance, endorsements, and proof of premium payment, and will notify Kumpool at least 30 days before any cancellation, non‑renewal, or material change.

5.4          Documentation and evidence. You will ensure that drivers carry and can produce on request all relevant documentation for cross‑border operations, including driver licenses (and vocational licenses if applicable), vehicle registration, road tax and inspection certificates (if applicable), insurance certificates/policies with cross‑border endorsements, vehicle entry permits and road charge compliance, and valid passports/visas. You will furnish copies or evidence of any Regulatory Approvals or insurance to Kumpool within five (5) business days of request, and immediately to any regulator or law enforcement agency upon lawful demand.

5.5          Updates and directives. You will monitor and promptly comply with all changes in law, regulatory guidance, and authority directives affecting the Services in Singapore and Malaysia, including temporary measures or checkpoint‑specific instructions. Kumpool has no obligation to notify you of changes in legal or regulatory requirements.

5.6          Consequences of non‑compliance. Kumpool may remove listings, suspend or terminate access to the Platform, or take other reasonable protective steps without liability if Kumpool reasonably believes you are not compliant with this Section 5 or applicable law, or if any required Regulatory Approvals or insurance lapse, are invalid, or are insufficient. You are solely responsible for all fines, penalties, assessments, vehicle detention, border refusals, passenger claims, and other losses arising from non‑compliance.

5.7          Indemnity. You will indemnify, defend, and hold harmless Kumpool and its affiliates, and their directors, officers, employees, and agents from and against all claims, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to your failure to obtain, maintain, or comply with any Regulatory Approvals, insurance, or legal requirements under this Section 5.

5.8          No reliance. You acknowledge that any guidance or materials provided by Kumpool are general in nature, do not constitute legal advice, and do not relieve you of your obligations under this Section 5.

6. Pricing, Promotions, and Taxes

6.1          Control and transparency. You set your own fares and availability subject to law. Prices must be transparent and include mandatory charges and taxes or clearly disclose any additional amounts before booking.

6.2          Promotions. You are responsible for promotional mechanics, eligibility, duration, stock limits, and compliance. You will honour promotions displayed through the Platform for the stated period.

6.3          Taxes and regulatory fees. You are solely responsible for assessing, collecting, reporting, and remitting all applicable taxes, GST/SST, fees, levies, tolls, and cross-border charges arising from the Services.

7. Payments and Platform Fees

7.1          Payment flows. Unless otherwise agreed in writing, payments for Services occur directly between you and Users or via your chosen payment processors. Kumpool is not a party to such payments, does not hold funds on your behalf, and is not responsible for refunds, chargebacks, reversals, or settlement.

7.2          Platform fees (currently none). Access to and use of the Platform by Providers is currently free of charge. Kumpool reserves the right to introduce, modify, or discontinue platform fees in the future (including listing, subscription, referral, advertising, booking, or other fees). Kumpool will provide at least 30 days’ prior notice of any new or revised fees by email or any other forms of communication as Kumpool deemed to be fit and proper. Continued use of the Platform after the effective date constitutes acceptance of the applicable fees.

7.3          Invoicing and set-off. If Platform fees are introduced, Kumpool will issue invoices or disclose fees at the point of charge. You will pay any invoiced fees within 30 days of invoice. Kumpool may set off amounts you owe against amounts Kumpool owes to you (if any).

8. Data, Privacy, and Security

8.1          User data. You may receive limited User personal data solely to provide the Services. You will: (a) process such data only for the agreed purpose and in accordance with applicable data protection laws (including the Singapore PDPA); (b) implement appropriate technical and organisational measures to protect personal data; and (c) not sell, rent, or use personal data for unrelated purposes without valid consent.

8.2          Data breach notification. You will notify Kumpool without undue delay (and in any event within 24 hours) after becoming aware of any personal data breach affecting User data obtained via the Platform, and you will cooperate on notifications and remediation.

8.3          Platform data. Usage analytics and performance data related to the Platform are owned by Kumpool. Kumpool may share aggregated or anonymised insights with you.

9. Reviews, Ratings, and Moderation

9.1          User reviews. Users may post reviews or ratings. Kumpool may moderate or remove content under its policies but is not obligated to verify reviews.

9.2          No manipulation. You will not post fake reviews, offer undisclosed incentives for positive reviews, or suppress legitimate User feedback.

10. Compliance Oversight; Takedown; Audits; Records

10.1       Evidence of compliance. On request, you will provide evidence of all Regulatory Approvals, insurance, inspections, driver and vehicle qualifications, and payment instruments required for cross‑border operations.

10.2       Takedown and suspension. Kumpool may remove Provider Content or suspend/terminate access immediately, without liability, where Kumpool reasonably believes there is a breach of these Terms, legal or safety risk, infringement, fraud, reputational risk, or upon regulator request.

10.3       Notice and cure. Where practicable, Kumpool will give notice and a cure period of 24 hours, except where immediate action is required.

10.4       Recordkeeping. You will retain relevant records for at least 3 years and produce them within 5 calendar days of Kumpool’s request, and immediately to regulators upon lawful demand.

11. Warranties; Full Operational Responsibility

You represent and warrant on an ongoing basis that: (a) you are duly organised, validly existing, and authorised to provide the Services; (b) you assume full responsibility and liability for the Services and for all acts and omissions of your drivers and personnel; (c) Services will be provided with due care, skill, and in accordance with law; (d) Provider Content is accurate, lawful, and non-infringing; and (e) you will comply with these Terms and all Platform policies.

12. Indemnity

You will indemnify, defend, and hold harmless Kumpool, its affiliates, and their directors, officers, employees, and agents from and against all claims, demands, actions, losses, liabilities, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Services, Provider Content, or your conduct; (b) any contract, dispute, or transaction between you and a User; (c) personal injury, death, property damage, or other harm relating to the Services; (d) alleged infringement or violation of any third-party rights; (e) your breach of law or these Terms; or (f) any data protection or confidentiality breach by you.

13. Disclaimers; Kumpool’s Liability

13.1       No warranty by Kumpool. The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, Kumpool disclaims all warranties, representations, and conditions, express, implied, or statutory, including merchantability, fitness for a particular purpose, satisfactory quality, title, accuracy, non-infringement, availability, and that the Platform will be error-free or uninterrupted.

13.2       No guarantee of results. Kumpool does not guarantee traffic, impressions, clicks, conversions, ranking, or revenue.

13.3       Liability cap. To the maximum extent permitted by law, Kumpool’s total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform will not exceed the total fees you paid to Kumpool in the 1 month preceding the event giving rise to liability.

13.4       Exclusions. To the fullest extent permitted by law, Kumpool will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss, or for loss of profits, revenue, business, contracts, opportunities, goodwill, reputation, data, or anticipated savings, even if advised of the possibility of such losses.

13.5       Mandatory law. Nothing excludes or limits liability that cannot be excluded or limited under Singapore law.

14. [DELETED]
15. Confidentiality

15.1       Confidential Information. Non-public information disclosed by either party that is designated confidential or that should reasonably be understood as confidential, including business, technical, financial, operational, and User data.

15.2       Obligations. The receiving party will protect Confidential Information using reasonable measures, use it only to perform under these Terms, and disclose it only to affiliates, employees, or advisers who need to know and are bound by confidentiality obligations.

15.3       Exceptions and compelled disclosure. Confidential Information does not include information that is public (other than through breach), independently developed, or lawfully received without restriction. The receiving party may disclose where required by law, court, or regulator, with prompt notice to the discloser where legally permitted.

15.4       Survival. Confidentiality obligations survive for 2 years after termination, and indefinitely for trade secrets while they remain trade secrets.

16. Anti-Bribery; Sanctions; AML/CFT; Road Safety

You will comply with applicable anti-bribery and corruption laws (including the Singapore Prevention of Corruption Act), sanctions and export controls, anti-money laundering and counter-financing of terrorism laws, and road safety regulations, and you will maintain adequate policies, training, and controls.

17. Term; Suspension; Termination

17.1       Term. These Terms commence on acceptance and continue until terminated.

17.2       Suspension/termination by Kumpool. Kumpool may remove Provider Content, suspend, or terminate your access immediately if it reasonably believes there is a breach of these Terms, suspected fraud or unlawful conduct, safety or legal risk, lapse of required permits or insurance, or upon regulator request.

17.3       Termination for convenience. Either party may terminate for convenience on a 30 days’ written notice.

17.4       Effect of termination. Upon termination, your right to use the Platform for listings ceases. The licenses in clause 3.3 cease, except that Kumpool may retain archival copies as required by law or for legitimate business records. Clauses which by nature survive will survive, including 3.3, 7–16, and 18–20.

18. Notices

18.1       To Provider. Kumpool may provide notices via the Provider Portal, email, or your registered address.

18.2       To Kumpool. Legal notices to Kumpool must be sent to: Kumpool Singapore Pte. Ltd., [INSERT ADDRESS AND EMAIL].

18.3       Deemed receipt. Notices are deemed received when sent (email, absent bounce-back), when posted in the Provider Portal, or upon delivery confirmation (courier).

19. Governing Law and Dispute Resolution

19.1       Governing law. These Terms are governed by the laws of Singapore.

19.2       Good-faith resolution. The parties will first attempt to resolve disputes through good-faith discussions within 30 days after written notice of the dispute.

19.3       Courts/Arbitration. Subject to clause 19.2, disputes may be brought in the courts of Singapore. Alternatively, Kumpool may elect to have disputes resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules, by a sole arbitrator seated in Singapore, with the language of the arbitration being English. Judgment on the award may be entered in any court of competent jurisdiction.

20. General

20.1       Entire agreement. These Terms and any order forms, insertion orders, addenda, or policies expressly referenced, constitute the entire agreement between you and Kumpool for the subject matter and supersede prior understandings.

20.2       Severability. If any provision is invalid or unenforceable, the remainder remains in effect to the maximum extent permitted.

20.3       No waiver. A failure or delay to exercise any right does not waive it, nor does partial exercise preclude further exercise. Any waiver must be in writing and expressly state the provision being waived.

20.4       Assignment. You may not assign, transfer, or novate your rights or obligations without Kumpool’s prior written consent. Kumpool may assign or novate these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or asset sale.

20.5       Force majeure. Neither party is liable for delay or failure due to events beyond reasonable control, including acts of God, epidemics, war, terrorism, civil unrest, strikes, embargoes, changes in law or government action, utility or network failures, cloud/hosting outages, denial-of-service or other attacks, and failure of third-party platforms or services the Platform relies on, provided reasonable efforts are used to mitigate and resume performance.

Last Updated: 27^th August 2025