FAQ

Have questions you need help with? Scroll along our Frequently Asked Questions for answers!

Introduction

Kummute is a new super app launching on 16th September 2024. It integrates two services: Kumpool (our Demand-Responsive Transport service) and Kumride (our e-hailing service). You’ll need to download the Kummute app to access both services

Yes, we encourage all existing Kumpool users to download the new Kummute app by 16th September 2024. While the Kumpool app can still be used for now, it will be phased out in the near future, and all users will need to transition to Kummute to access both Kumpool (DRT) and Kumride (e-hailing) services.

Your existing account information, including credits and bookings, will be transferred to the Kummute app when you sign in with your current login credentials. Ensure you update to the new app to continue using our services seamlessly.

Kummute offers two primary services:

  • Kumpool: A Demand-Responsive Transport (DRT) service that provides shared rides along flexible routes.
  • Kumride: A Demand-Responsive Transport (DRT) e-hailing service that provides shared rides between zones,
We are currently unable to accept such requests.

The referral program is available in both Kumpool and Kumride. When you refer someone, both you and your referee will receive rewards after the referee registers and completes their first booking.

Booking

To book a ride, simply download the Kummute app, select either Kumpool (shared ride) or Kumride (zone to zone), and follow the instructions to complete your booking.

You can book anywhere within our service area, locations can be checked through the Kummute app. However, you should be at your pick-up stop 5-10 minutes before the estimated arrival time of your vehicle.

You’re able to schedule your ride ahead in the Kummute app. Kindly make sure to be at the location you booked 5-10 minutes before booking time to ensure a smooth ride.

No. You can only select 1 pick-up and 1 drop-off point for each booking. If you need to book a Kummute ride with multiple pick-up or drop-off points at the same time, we would recommend getting your bookings done on separate devices.

Pick-up and drop-off stops are fixed as indicated in the app. You may book anywhere shown in the locations’ list. However, you need to be at your pick-up stop to board your vehicle.

Pricing for both Kumpool and Kumride will remain competitive. Any changes to fares will be announced in the app.

Every ride is shared within the community, no-shows or cancellations will affect the trip for all passengers. We seek your kind cooperation to adhere with the bookings made to avoid any inconvenience. We reserve the right to permanently withhold services from passengers who repeatedly cancel their booking or do not show up.
You must make a booking and scan your ticket to board successfully.
You must cancel your existing booking and make a new one to change your pick-up or drop-off stop.

Yes, apart from integrating both Kumpool and Kumride into one app, Kummute will introduce additional features such as a shop, enhanced route options, and the Kumtoken system. Stay tuned for more updates!

Ride

Each passenger is entitled to one seat. As long as it is empty, you can take it.

The arrival time shown in the app is an estimate and may vary subject to traffic conditions. Should you have any queries, kindly write to us at cs@kumpool.com.my or you may send a feedback through the Kummute app.

All rides are shared within the community, late-comers will delay the journey for all passengers. Hence, drivers will not wait for any passenger who is late.

Kindly ensure you’re at your stop at least 5-10 minutes before the estimated arrival time of your vehicle.

If you happen to miss your ride, you’ll need to make a new booking.

Kummute works by gathering passenger bookings in real-time. It includes as many passengers as possible that travel in the same direction. This may affect the sequence of stops.

Ride Fares & Payment

Fares are determined by the travel distance and the number of passengers travelling in the same vehicle. The fares get lesser when more passengers travel in the same direction.
Both cash and cashless methods are available for your convenience. You can pay by cash or e-wallet.
No change will be provided. Kindly prepare the accurate amount quoted to avoid unwanted hassles.
No. We offer one pricing for all passengers.

Operating Hours

You may check out our operating hours in our Kummute App (Assistants > Operating Hours). You can find the Operating hours tab at the bottom of the screen. 

Coverage Area

We are currently available at Johor Bahru, Klang Valley, Penang, Bandaraya Melaka and Kota Kinabalu. For specific locations / stops, please refer here or the Kummute app.

Feedback

You may write to us at cs@kummute.com.my or send a feedback through the Kummute app. We’re here to assist with any issues related to booking, payments, or the transition to the new Kummute platform.